These Terms and Conditions ("Terms") constitute a legally binding agreement between you and Sovnta Hotels and Resorts ("Sovnta," "we," "our," or "us") governing your access to and use of the Sovnta website, mobile applications, and services, including but not limited to the booking of hotel accommodations.
By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
By making a reservation with Sovnta, you warrant that you are at least 18 years of age, have legal capacity to enter into contracts, and will be present at check-in.
All reservations are subject to availability. A reservation is confirmed only after you receive a confirmation email from us containing a reservation number.
We reserve the right to refuse any reservation request in our sole discretion.
To guarantee your reservation, a valid credit card and, in some cases, a deposit may be required at the time of booking. For certain rates and promotions, full pre-payment may be required.
Reservations for more than 5 rooms are considered group bookings and are subject to separate terms and conditions. Please contact our sales department for group reservations.
Cancellation policies vary by hotel, rate type, and dates of stay. The specific cancellation policy applicable to your reservation will be displayed during the booking process and in your confirmation email.
Generally, reservations must be cancelled at least 24 hours prior to the local check-in time (as specified in your reservation confirmation) on the arrival date to avoid a cancellation fee, which could be up to the full cost of the stay.
Some rates are designated as "non-refundable." These reservations cannot be cancelled or modified without forfeiture of the entire amount paid.
In the event of force majeure (such as natural disasters, acts of terrorism, government actions, or other events beyond our reasonable control), modified cancellation policies may apply at our discretion.
Standard check-in time is 3:00 PM, and standard check-out time is 12:00 PM local hotel time, unless otherwise specified. Early check-in and late check-out may be available for an additional fee but cannot be guaranteed in advance.
All guests must present a valid government-issued photo ID at check-in. International guests must present a valid passport. The name on the ID must match the name on the reservation.
A credit card authorization will be required at check-in for incidental charges, even if your room is prepaid. The authorization amount varies by property and length of stay.
We accept major credit cards including Visa, MasterCard, American Express, and Discover. Some properties may also accept debit cards, cash, or other payment methods. Digital payment methods may be available at select properties.
In addition to the room rate, you may be charged for:
All rates are quoted and charged in the local currency of the hotel. If you pay with a credit card in a different currency, your card issuer may charge a foreign transaction fee and apply an exchange rate, which is beyond our control.
All guests are expected to conduct themselves in a manner that does not disturb other guests or interfere with the operation of the hotel. We reserve the right to refuse service or accommodation, or to remove a person from the hotel premises without refund if, in our sole judgment, the guest's conduct is unacceptable.
Guests must comply with all hotel policies, which may include but are not limited to:
To the maximum extent permitted by law, Sovnta and its affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to:
In jurisdictions that do not allow the exclusion or limitation of liability for certain damages, our liability shall be limited to the maximum extent permitted by law.
We are not responsible for any loss or damage to personal property left in guest rooms or public areas, except as provided by applicable laws governing innkeepers' liability.
All content on our website and applications, including text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Sovnta or its content suppliers and is protected by international copyright laws.
You may not reproduce, modify, distribute, or republish any materials from our services without our prior written consent.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the Sovnta corporate headquarters is located, without giving effect to any principles of conflicts of law.
Any dispute arising from or relating to these Terms or your use of our services shall first be resolved through good faith negotiations. If such efforts fail, the dispute shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association.
You agree that any proceedings to resolve disputes will be conducted only on an individual basis and not in a class, consolidated, or representative action.
We reserve the right to modify these Terms at any time. The updated version will be effective as of the "Last Updated" date at the top of this page. Your continued use of our services after the posting of modified Terms constitutes your acceptance of such changes.
We encourage you to review these Terms periodically for any changes. If you do not agree to the modified terms, you should discontinue your use of our services.
If you have any questions about these Terms, please contact us at:
Sovnta Hotels and Resorts