Privacy Policy

1. Introduction

Sovnta Hotels and Resorts ("Sovnta," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or stay at our properties.

By accessing or using our services, you consent to the practices described in this policy. We encourage you to read this document carefully to understand our practices regarding your personal information.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, postal address, phone number
• Reservation Details: Dates of stay, room preferences, special requests
• Payment Information: Credit card details, billing address
• Identity Information: Passport or ID details (for check-in purposes)
• Account Information: Username, password, account preferences
• Demographic Information: Age, gender, nationality (where provided)
• Travel Information: Flight details, arrival times (when shared)
• Personal Preferences: Room preferences, dietary requirements, leisure interests
• Feedback: Survey responses, reviews, comments

Automatically Collected Information

When you visit our website or use our applications, we may automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Information: Pages visited, time spent, links clicked
• Location Information: General location based on IP address or more precise location if permitted by you
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and managing reservations
• Providing and personalizing our services
• Communicating with you about your reservation or stay
• Processing payments and preventing fraudulent transactions
• Sending marketing communications (with your consent)
• Improving our services and website functionality
• Analyzing usage patterns and trends
• Complying with legal obligations
• Resolving disputes and troubleshooting problems
• Protecting the security and integrity of our services

4. Information Sharing

We may share your personal information with:

• Service Providers: Third parties that help us provide services (payment processors, IT service providers, etc.)
• Affiliated Properties: Other hotels in our group to fulfill reservations
• Business Partners: Trusted partners who offer complementary services
• Legal Authorities: When required by law, court order, or governmental regulation
• Corporate Transactions: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for monetary compensation.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookies through your browser settings, although disabling them may limit your ability to use certain features of our site.

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly
• Functional Cookies: Remember your preferences and settings
• Analytical Cookies: Help us improve our website by collecting anonymous usage information
• Marketing Cookies: Track your browsing habits to deliver targeted advertising

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure.

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to rectify or update your personal information
• The right to delete your personal information in certain circumstances
• The right to restrict or object to processing of your personal information
• The right to data portability
• The right to withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe we have collected information from your child, please contact us so we can take appropriate action.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: